Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
As they are fresh, all cut flower products cannot be returned or exchanged.
To make a return, you must present us with a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
Refunds (if applicable)
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision on whether to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Next, contact your bank. There is often some processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at SARAH@AUBEAUPRE.COM
Sale items (if applicable)
Only regular priced items can be refunded. Unfortunately, sale items are non-refundable.
Swaps (if applicable)
We only replace an item if it is faulty or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to SARAH@AUBEAUPRE.COM and send us your article to: 6714455 Canada Inc. 504 CH. DE LA CONCESSION QUESNEL, SAINT-ANICET, QC, J0S1M0, Canada
If the returned item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once we have received the returned item, a gift certificate will be mailed to you.
If the item was not identified as a gift when purchased, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver and they will know that you returned the item.
To return a product, you must mail it to: 6714455 Canada Inc. 504 CH. DE LA CONCESSION QUESNEL, SAINT-ANICET, QC, J0S1M0, Canada
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $75, you should consider using a trackable delivery service or purchasing delivery insurance. We do not guarantee that we will receive the item you return to us..